FAQs

PHONE CARD

International Phone Card

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● NO ACCOUNT TO OPEN
● NO BILLS FROM US
● NO PRE PAYMENT
● NO CREDIT CARD REQUIRED

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Top-up Card

+ 1. What is Top-up Card?
+ 2. How do I buy a card?
+ 3. How do I use Top-up Card?
+ 4. What happens when, after dialling my international destination, I hit the send button on my mobile?
+ 5. What if I have sent a text requesting a top up, but have not received a confirmation message back?
+ 6. Are there any administration, subscription or other fees?
+ 7. How much does a call to COUNTRY X cost?
+ 8. Can I use Top-up from payphones?
+ 9. How are my calls billed?
+ 10. Can I use my credit to call from any phone?
+ 11. Are there peak and off-peak rates?
+ 12. How do you keep your rates so low?
+ 13. Can I use the service outside the UK?
+ 14. How do I contact customer services?
+ 15. When I ring someone abroad will they be charged for the call as well?
+ 16. Using your Top-up Card
+ 17. How do I pay, then?
+ 18. When will my phone card expire?

Instant Access Number

Business Partner

+ 1. What is your business partner programme?
+ 2. Do I have to be an experienced sales person?
+ 3. How much does it cost to become an agent?
+ 4. How much does it cost to build a website for me?
+ 5. How long does it take to join?
+ 6. How does it work?
+ 7. How much will I earn?
+ 8. Will it take up a lot of my time?
+ 9. Can I customise my website as I like?
+ 10. I want to have a FREE website, what should I do?

Top-up Card

1. What is Top-up Card?
Top-up Card allows you to make very cheap international calls from your mobile or landline with no need to set up an account. The service operates on a pre-pay basis and calls are made using the available credit, which can be topped up on request.

2. How do I buy a card?
Simply text 0158 to 80041 for a ￡3 call credit
Simply text 0158 to 80550 for a ￡5 call credit
The text message costs ￡3 or ￡5 (charged to you by your mobile provider) and for this we send you a calling card directly to your mobile phone. Your normal standard SMS charge will apply for the request SMS.

3. How do I use Top-up Card?
Simply call the access number included in the confirmation text message, listen to the message, if dialling from a different phone from that which you bought your card from then use the PIN included in the welcome text, enter the full international number - do not press send again. That's it your connected. For queries about the billing procedure please go to the 'How are my calls billed' frequently asked question.

4. What happens when, after dialling my international destination, I hit the send button on my mobile?
Our service works when you call our access number then, at the prompt, key your international destination without pressing send. Our service will recognise that you have completed dialling your destination number and, following a short prompt to inform you of the number of minutes available to your destination, we will connect your call.
If you press send on your mobile, at any time, after dialling the international number you will put the first call (to our service) on hold and will start another call through your mobile provider's service. This will result in your mobile provider charging you for an international call.
So remember, to continue to enjoy low cost international calls from your mobile, DON'T PRESS SEND!

5. What if I have sent a text requesting a top up, but have not received a confirmation message back?
Generally a confirmation message is sent instantaneously, however very occasionally for example at peak times the mobile networks maybe congested which means that the confirmation message maybe delayed. DO NOT resend the message as you will be charged twice. If after a couple of hours and you have not received the confirmation message please contact our customer services team who will be able to identify what the issue is.

6. Are there any administration, subscription or other fees?
Top-up Card can be used to call any destination in the world. A connection charge equal to the outbound rate is applied to each call. An 0800 surcharge is two pence per minute in addition to the outbound rate. 0800 access from a payphone is twenty pence per minute in addition to the outbound rate.
Access via 0845 / 0207 is charged as your service provider's standard rate. Calls charged per minute and rounded to the nearest penny.

7. How much does a call to COUNTRY X cost?
First, choose your country, the price to call that country is then displayed. This is the price per minute for your call and includes VAT and the costs for the international part of the call.

8. Can I use Top-up from payphones?
Our access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website.

9. How are my calls billed?
Your normal standard SMS charge will apply for the request SMS. You will be charged for the premium rate SMS received from 80041 or 80550, ￡3 or ￡5 respectively on your mobile phone bill.
You will hear the amount of call credit you have remaining when you use the service. When your credit is low, send another SMS for additional call credit

10. Can I use my credit to call from any phone?
Yes, you can. If you decide to make a call from a phone other than the one you sent your text from, then you will have to use the PIN number supplied in the confirmation text.
Once you have topped up you will not need to use a PIN from that phone as your number will be recognised when using our service. However, once you have topped up from that phone you will not be able to use it with another PIN.

11. Are there peak and off-peak rates?
No, what ever time you call the rate is always the same.

12. How do you keep your rates so low?
Because we never spend money on things you can do without, you pay for your calls and nothing else. Your service and account is all managed online which means that we can pass on the savings to you.

13. Can I use the service outside the UK?
Unfortunately our access numbers will only work in the United Kingdom. So if you live abroad or if you are on holiday outside the UK you cannot make use of our services.

14. How do I contact customer services?
In order to keep our prices so low, we have opted not to have an expensive call centre. Any questions you may have contact us, and we will get back to you as soon as possible.

15. When I ring someone abroad will they be charged for the call as well?
Normally the person receiving a call will never be charged. However if you are abroad with your mobile (i.e. not in the country the mobile number originates from) your mobile provider will charge you for receiving calls whilst abroad also known as roaming charges. For more information please contact your mobile provider.

16. Using your Top-up Card
1. For access dial: 0800 594 6666 (freephone) 020 7124 6666 (national access).
2. Listen to the message.
3. If you're dialling from another phone, use your PIN at the prompt.
4. At the prompt, dial your international destination number (including the prefix '00'). Don't press SEND - we'll connect you directly.
5. That's it - you're connected.

17. How do I pay, then?
The cost of the calls you make is charged to your mobile bill or your Pay As You Go credit.

18. When will my phone card expire?
The card will expire after 90 days of non-usage.

Instant Access Number

1. How do I use instant access numbers?
* Call the Instant access number for your international destination.
* Dial the complete international number (including the country code).
* Press #.
* You're connected!

2. Is there an account to Open?
* There is no account to open!
* You dial the access number for the international destination you're calling.
* The call charges will appear on your normal phone bill.

3. Do I pay any extra charges for using instant access number?
* Instant access number will not charge you any additional fees for using the service.
* Just-Dial-UK nstant shows the access number for your destination as a pence per minute rate, the advertised price includes VAT at 17.5%. Rates shown are what you would pay if you were a BT Together Option One customer on 02/02/08. See www.bt.com. BT apply 6.956 pence (excluding VAT), 8.00 pence (inc VAT) call set-up fee for each call. Rates may change without prior notice.
* If you use another provider or call from your mobile you should check the rate your provider charges before you make a call.

4. Who bills me for calls made using instant access number?
* You'll see the charges for calls to Instant access numbers on your normal phone bill from your provider (usually BT, TalkTalk, NTL:Telewest/Virgin Media or your mobile provider).
* Please note that the onward international call information will not be itemised on your bill.
* As your normal telephone provider bills you for the calls, not just-dial Instant, all you will be able to see is the detail your telephone supplier provides you with. We, unfortunately, cannot supply itemised call records.

5. How are instant access number calls charged?
* You will be charged from the moment you are connected, not the moment the call is answered at the other end. As we want our customers to benefit from no registration, low prices and access from all networks, we unfortunately cannot change this. However, should your call not be answered, you will be informed by our operator and disconnected. Your call may take two minutes.

6. How do I know how much the call will cost me using instant access numbers?
* First, choose your country, the price to call this destination is then displayed. This is the price per minute for your call and includes VAT and the costs for the international part of the call.
* When calling from a BT landline, a 6.956 pence (excluding VAT), 8.00 pence (inc VAT at 15%) call set up fee connection charge is applied. So if you make a 5 minute call to India (using 0844 904 0990 4 pence/min access number), you will be charged 5 x 3.915p/min, + 8.00p(inc VAT at 15%) call set up fee - the total charge being 27.575 pence (inc VAT at 15%).
* Please note that charges from other service providers may differ. Please check with your service or network provider before making a call to be sure of the rate they charge. You may also want to check if call connection or set up fees are applied, and whether the charges are calculated per second or minute.

7. I've been charged the full international cost for the call; how did this happen?
* Does the full international destination number show on your telephone bill? If it does show; this means that, when making your call, you haven't dialled the just-dial Instant access number before dialling your international destination. Please remember to always use just-dial Instant access number to maximise your savings on international calls.

8. Will the person I'm calling be charged for the call?
* Normally the person receiving a call will never be charged.
* In some countries mobile users are charged to receive calls; this is normal and not as a result of using {instant access numbers.
* If you are abroad with your mobile (i.e. not in the country the mobile number originates from) your mobile provider will normally charge you for receiving calls. This is also known as a roaming charge. You should contact your mobile provider for detailed information.

9. How do I find out the peak, off-peak and weekend rates?
* {instant access numbers have one low rate at all times of day; if you have previously used either 0845 or 0870 to access instant numbers please look up instant access numbers for the new instant access numbers as these will be discontinued in the near future.
* Please note that Rates shown are what you will pay if you are a BT Together Option One; charges from other service providers may differ. Please check with your service or network provider before making a call to be sure of the rate they charge. You may also want to check if call connection or set up fees are applied, and whether the charges are calculated per second or minute.

10. I think instant access numbers has charged too much for my call(s).
* {instant access numbers cannot overcharge you. The rates to our access numbers are set by Ofcom, the UK telecommunications regulator. It is common practise for all landline service providers to adhere to the charges set by Ofcom (Mobile users please read Can I use instant access numbers from my mobile?)
* The rates you are actually charged on your bill depend on the prices set by your service provider. Just dial, unfortunately, have no influence on their billing system, nor do we receive a penny extra of any surcharge applied. We advise you to get in touch with your service provider to protest your bill. Should your service provider not settle the issue satisfactorily please visit Ofcom's website at www.ofcom.org.uk

11. How do I contact instant access numbers provider?
* In order to keep our prices so low we don't have an expensive call centre. Just send us an email we're sure you'll be happy with our quick response!

12. Can I use instant access numbers from my mobile?
* Yes, you can. You should be aware that the rate for the call to instant access numbers may be higher from your mobile than from a landline. How much you will be charged depends on your mobile operator and which tariff plan you have.
* Please note your mobile operator controls this rate on their billing system. We unfortunately have no influence on what they may charge, nor do we receive a penny extra of any higher amount. We advise you to get in touch with your mobile phone provider to double check their rates to our access numbers. If you want to make cheaper international calls from your mobile then why not try our top-up Card?
Operator / Contact number
Three 08707 330 333
O2 08705 214 000
Orange 0800 80 10 80
T-Mobile 08454 121 121
Virgin 0845 6000 789
Vodafone 07836 191 191

13. Can I use instant access numbers from payphones?
* Our access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website.

14. Can I use instant access numbers if I'm a NTL:Telewest/Virgin Media customer?
* instant access numbers can be used from most landlines including NTL:Telewest/Virgin Media. The billing process for instant access numbers works exactly the same as with BT; the charges will simply appear on your NTL:Telewest/Virgin Media bill.
* NTL:Telewest/Virgin Media should charge the same low rates as BT for instant access numbers. However, if you would like to check their rates please visit their respective website.
* Should you encounter a problem with your telephone bill please contact your provider directly as they set the rates they charge you to our access numbers on their own billing systems.

15. Can I use instant access numbers when I travel outside the UK?
* instant access numbers' great service is only available for calls originating within the UK. So if you live abroad or if you are on holiday outside the UK you will not be able to take advantage of our services.

16. Some of instant access numbers don't work for me?
* Some UK operators may not allow calls to instant access numbers. You should contact your provider and ask them to make the number available for you to use.
* Calls to 09 numbers could be barred from your phone. Please contact your service provider to have the bar lifted.
* Some Indirect Access providers do not allow calls to some or all of our access numbers. If you normally dial an Indirect Access code before your calls (for example 1833 for Alpha Telecom or 1877 for Onetel) you simply omit this code and dial the instant access numbers directly. Omitting the Indirect Access code means the iust -dial call will be charged by your phone line provider (usually BT). If you are using a Onetel PhonePal you can either unplug the PhonePal or dial 1-2-1 to bypass it. Should you have chosen the Onetel 'Select' option we would advise to contact Onetel to provide you with a code to override this feature.

17. Why did you change the instant access numbers that I normally use?
* Our access numbers have a fixed rate attached to them. We always try to offer the best prices possible and if the price changes, the access number has to change as well. Every time our {instant access numbers buying team are able to negotiate a better deal with suppliers we pass this discount on to our customers by lowering certain destinations even further!
* Once the negotiated special deal comes to an end we may also have to change the access number back to its original price.

18. Why don't I get calls to instant access numbers included in my 'inclusive' minutes?
* Many providers only include calls to geographic or mobile destinations within any 'inclusive' minutes - numbers generally beginning 01, 02, 03 and 07 - as such numbers like instant access numbers are excluded and will be charged like any destinations that are not part of the package that you have arranged with your provider. It is always best to check the rate that your provider charges before you call.

19. The instant access numbers for my destination is 09; are these expensive?
* 09 numbers are classified as premium rate; however prices for premium rate numbers vary enormously depending on which number you are ringing. Premium rate number charges start from as little as 5p/min and can be less than your normal international rate - this means we can offer the call to you for less!

20. How much can I save using instant access numbers?
* To see how much you can save compared to BT check out BT's price lists - you'll be pleased you used instant access numbers!
* Not with BT? Just check against the rate on your provider's website - you'll be amazed at the savings with instant access numbers!

>Business Partner

1. What is your business partner programme?
When you apply to be an agent with us, you will get your own access numbers, topup keyword and a FREE website, which will work in exactly the same way as our website and products.
When you recommend people to visit your website to get the latest and cheap international call rates, you will then be paid directly with a set rate of commission for every call/topup they make on your numbers or keyword, day or night. So you can even be earning while you sleep!

2. Do I have to be an experienced sales person?
Not at all. You simply have to believe in our service and be able to recommend your own website to others. We do the rest, including giving you a free website to promote the service to a wider audience and supporting you with marketing materials. You don't need sales or marketing experience, or any business capital to get started and you have the potential to build a wonderful life for you and your family, just by being wiling to have a go!

3. How much does it cost to become an agent?
It is absolutely free - this is all about you earning money! We will not charge you a penny.

4. How much does it cost to build a website for me?
FREE! We will provide you a free but professional website once you register as our agent or subagent.

If you have your own domain name, please contact our technical staff, and your website will be built shortly for FREE.

If you don't have a domain name, you need to register one. We can help you register the domain you want, and the fee will be ￡30 for two years.

5. How long does it take to join?
You can start earning in less than 24 hours with your own website.

You register, we do the rest.

6. How does it work?
When you apply to be an agent we will create you your own website with your unique access numbers and topup keyword.

When you recommend your own website to your friends and family to use your access numbers. Once they use your access number or keyword to make international call, our system will recognize you by your access number or keyword. And your commission will be calculated.

7. How much will I earn?
Our commission structure is the most competitive in the market! You'll earn up to 20% of the total revenue generated from your access numbers and 10% of the topup. This will quickly add up to provide you with a healthy addition to your income.

8. Will it take up a lot of my time?
The beauty of being an agent with us is that you can fit it in to the time you have available. Whether you're a busy mum, a student, retired or you want to concentrate on it as a full-time business - you can decide how much you want to earn and how much effort you're prepared to put in.

But remember, unlike other products you don't have to make a repeat sale to the same people to make money every month. Once you introduce them your website, they're likely to go on using your access number month after month, allowing you to concentrate on finding new customers.

9. Can I customise my website as I like?
Yes, you can change every single page on your website, and just contact us and tell our IT staff what you want. e.g. You want to add another column on the top of the page, or you want to change some pages' content, and put your own words on them.

Feel free to let us know.

10. I want to have a FREE website, what should I do?
We build FREE website or provide FREE IT support to our registered agents.

If you have your own domain name, please change your domain's name server to our server address:
ns67.1and1.co.uk
ns68.1and1.co.uk

after you've changed the settings, please contact us and tell us what is your domain name.

If you don't have your own domain name, you can either register one yourself or we can register one for you, which will cost you ￡30 for two year.